Shipping policy

At BēOND Co., we’re committed to delivering premium products with the same level of care and attention that goes into every collection we offer. Every order is carefully reviewed, inspected, and prepared before it’s shipped because we believe the experience matters just as much as the product.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding weekends and holidays).

During product launches, promotional events, holidays, or periods of high order volume, processing may take up to 5 business days.

If your order experiences an unexpected delay beyond this timeframe, we’ll contact you using the email address provided at checkout.

Please note that processing time and shipping time are separate.

Shipping & Delivery

Once your order has been processed, you’ll receive a shipping confirmation email with your tracking information.

Please allow 7–10 business days for delivery after your order has been shipped.

While many orders may arrive sooner, delivery times are estimates and can occasionally be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Free Shipping Promotion

For a limited time, enjoy FREE U.S. Shipping on orders of $200 or more through July 10, 2026.

Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.

Tracking Your Order

As soon as your order ships, you’ll receive an email containing your tracking information.

You can also monitor your shipment anytime using the Track Order page on our website.

Please allow 24–48 hours for tracking information to update once your package has been scanned by the shipping carrier.

Shipping Address

Please review your shipping information carefully before completing your purchase.

BēOND Co. is not responsible for orders shipped to an incorrect or incomplete address provided during checkout.

If you notice an error after placing your order, contact operations@shopbeond.com as soon as possible. While we’ll always do our best to help, we cannot guarantee address changes once an order has entered processing.

Signature Confirmation

To help protect high-value purchases, BēOND Co. may require a signature upon delivery for select orders at our discretion.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is handled by the carrier.

If your package appears to be delayed, lost in transit, or marked as delivered but cannot be located, please contact operations@shopbeond.com. We’ll gladly assist you in working with the shipping carrier to help resolve the issue whenever possible.

Shipping Availability

At this time, BēOND Co. ships within the United States only.

We look forward to expanding to additional destinations in the future.

Questions?

If you have any questions regarding your order or our shipping policy, we’re always happy to help.

Email: operations@shopbeond.com