Refund policy

Refund & Returns Policy

At BēOND Co., we stand behind the quality of every product we offer. If something isn’t right with your order, we’ll do everything we can to make it right.

Because many of our products are considered personal-use and hygienic items, we ask that you review the policy below before requesting a return.

Returns

Return requests must be submitted within 14 days of your delivery date.

To be eligible for a return, your item must be:

  • Unused and unworn
  • In its original packaging
  • In the same condition you received it
  • Accompanied by your order confirmation or proof of purchase

To begin a return, email operations@shopbeond.com with your order number and the reason for your request.

If your return is approved, we’ll provide you with complete return instructions. Returns sent without prior authorization cannot be accepted.


Hygiene & Product Safety

To protect every customer, certain items are final sale.

Human hair products, lace products, and beauty items cannot be returned once they have been opened, removed from their original packaging, worn, installed, brushed, combed, washed, cut, colored, bleached, chemically processed, or otherwise altered.

This includes, but is not limited to:

  • Human Hair Wigs
  • Raw Hair Bundles
  • Human Braiding Hair
  • Closures & Frontals
  • Loc Extensions
  • Men’s Hair Systems
  • Lashes
  • Custom or personalized products

Once a product has been handled or altered, we can no longer guarantee its quality for another customer.


Damaged, Incorrect, or Missing Items

Please inspect your order as soon as it arrives.

If you receive a damaged item, the wrong product, or if something is missing from your order, contact us within 7 days of delivery at operations@shopbeond.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging, if applicable

We’ll review your claim as quickly as possible and work with you on the best solution.


Exchanges

We don’t offer traditional exchanges at this time.

If your item qualifies for a return and is approved, you may place a new order for the item you’d like once your return has been processed.


Refunds

Once your approved return has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Most refunds are processed within 5–10 business days, though your bank or credit card provider may take additional time to post the funds to your account.


Final Sale Items

The following items are not eligible for return or refund:

  • Opened or used hair products
  • Custom-made or personalized items
  • Sale or clearance merchandise
  • Gift cards


Questions?

If you have any questions about this policy or need help with an order, we’re always happy to help. operations@shopbeond.com